Our returns policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including any outer sleeves on the product as these contain the product serial numbers. Without this, we cannot process the return!
Please contact us before sending back any item you wish to return. Once the return is agreed, please complete go into your order history click “Refund” and complete the form! Once complete, use the generated Return Reference Number and print/write this and put it inside the returning parcel. We recommend you use a signed for service to ensure the goods are received back safely. Please do not send your purchase back to the manufacturer.
Our returns policy for our fresh goods does differ from our Tuck Shop. We will credit you for any items that arrive damaged, but we will require you to quickly send us images of the damage. This is so we can relay this to our courier APC who ensure all fragile items arrive. Anything at all you are not happy with, please speak to our customer services team. Under most cases, you will not be needed to return bakery items to us.
Several types of goods are exempt from being returned due to hygiene and health & safety reasons; Grocery items, Consumables which have been opened, any items marked as “Clearence” or “Deal”.
There are also certain situations where only partial refunds are granted: any product otherwise working but with obvious signs of use or wear and tear. Any item not in its original condition, that is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
Once your return is received and inspected and assuming everything is in order, we will refund the product value excluding any postage charges originally paid, back to the payment method originally used. Please allow a few days for the funds to be received back into your account.
If you haven’t received a refund within seven working days of returning your items, please contact us first to check they have been received back. If they have and we’ve processed your refund, please contact your card issuing bank or company but please bear in mind it may take some time before your refund is officially received back into your account. If you still have not received your refund, please contact us at firstname.lastname@example.org
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To return your product, address it to:
675 Paisley Road West
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over £50, you should consider using a trackable shipping service or purchase shipping insurance. Regardless, we recommend you use at least a signed for service. We can’t guarantee that we will receive your returned item.
Warranty is not given on any items sold on https://shop.tubbees.co.uk unless stated within the items page. This does not affect your statutory rights on returns or cancellation.